Aquatic Live Food
Arrive Alive Guarantee Policy
But certain conditions must be met. This being said:
The conditions are:
#1 Someone must be present to receive and inspect the package on the FIRST DELIVERY attempt.
#2 We must be notified* of DOA (dead on arrival) within TWO HOURS of FIRST DELIVERY TIME.
If these conditions are met, then we will replace the DOA at no cost to you. Our zooplankton and phytoplankton are living organisms. They cannot survive outside in the weather or in your mailbox for any length of time. They need to breathe just like you.
* notified = email with a video attachment of 8+ seconds close (within 10mm) to the container. Have the container on a flat surface and still, and some light beside the container. A photo will not be sufficient to show what we need to see normally.